Q&A
General Questions
What papers does this fit?
The 8mm filter fits standard 1¼, King Size, and most pre-rolled cones — the most common sizes in the US market.
Does it change the taste?
No, it is designed to keep the taste clean and natural while helping to create a smoother, more balanced airflow.
How is this different from a cotton tip?
Unlike a cotton tip, the activated carbon filter helps reduce unwanted particles while maintaining smooth airflow and a cleaner smoking experience.
Are they reusable?
Yes, we recommend reusing the filters no more than twice, otherwise you will notice a loss of flavor.
What if I don’t notice a difference?
No worries — we offer a 30-day money-back guarantee, so you can try the filters completely risk-free.
Order
What payment methods do you offer?
We accept a bunch of secure payment methods, including credit cards, PayPal, and other popular payment options.
How does your return policy work?
You can return unused items within the statutory return period. For more detailed information on returns and exchanges, please see our return policy.
Can I change or cancel my order?
If your order hasn't been shipped yet, you can change or cancel it. Please contact us as soon as possible to make any changes.
Shipping
How much does shipping cost?
We currently ship within the United States only. Shipping costs $5.99 for all orders under $35. For orders over $35, shipping is completely free.
Your order will usually be delivered within 1–3 business days after dispatch.
How long does shipping take?
Your order will usually be delivered within 1–3 business days after dispatch.
Do you ship internationally?
No. We currently ship only within the United States.
How can I track my order?
As soon as your order has been shipped, you will receive a shipping confirmation with a tracking number that you can use to track your package online at any time.